Luxury 5-Star hotel steps away from haram Clock Royal Tower, A Fairmont Hotel is the perfect place to experience Mecca, umrah, hajj and its surroundingsĮlegantly furnished and superbly serviced residences with breathtaking views of Masjid Al Haram and the Holy Ka'aba. with its 76 floors Makkah Clock Royal Tower, A Fairmont Hotel stands as an iconic symbol of Arab hospitality and a beacon for pilgrims in the heart of the Holy City as it's marked as one of the world's tallest buildings holding the world's biggest clock. In a palatial Saudi setting - prepare to be dazzled by a lavish buffet an almost endless selection of dishes ranging from authentic Bedouin to Levant and live ouzi stations.
Seize every moment at Makkah Clock Royal Tower, A Fairmont Hotel and create unforgettable memories at the heart of Makkah just a few steps away from the Holiest spot. Saudi restaurant Makkah's first 5 stars Saudi restaurant with a panoramic view over the Kaaba and Holy Mosque. Our hotel is located in the prestigious Clock Towers Complex, offering a unique opportunity to reside in elegantly furnished and superbly serviced residences with breath-taking views of the Holy Kaaba. We ended up waiting for taxi that had been turned away 3 times by security despite them having taxi reg number given to them by me and I had to them physically wait at the vehicle entry point for driver! In conclusion - definitely NOT “5 stars” and we will not be going back to such poorly organised hotel that pays no regards to complaints or guest conveniences.Relish an unforgettable stay in the heart of Makkah. Eventually, I was given a blank Fairmont form! A hotel that does that is not serious about complaints- I didn’t bother writing with the pencil that was presented to me! The pencil and blank form said it all for me! It got worse after check out with Saudi security bureaucracy at level B2 car park. Only on complaining did senior waiter say latte was available for a charge! On complaining, the manager never came! On complaining via telephone the manager said a complaint form was in room - but there was none and even in their “impressive” guestbook in room there were no details on how to complain. Breakfast on each day was not “5 star”, the table service was exceptionally poor with no cutlery provided in time, despite requests, and only dead strong Americano coffee and tea was provided. Room was fine, but son had to move room on last night due to insect infestation. Initially, it made an excellent impact but they cancelled my room booking and blamed it on my agent, despite my son’s room being confirmed! The check in sorted, with no apology, we went to room, level R3, which was not told by receptionist, but by bell boy! The elevators - many - were confusing and it was made worse by no clear directions for the elevators or the room numbers from the elevator foyer.
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